“Listening is a magnetic and strange thing, a creative force. The friends who listen to us are the ones we move toward. When we are listened to, it creates us, makes us unfold and expand.”- Karl A. Menniger

“We have two ears and one mouth so that we can listen twice as much as we speak” – Epictetus

Verbal communication involves both speaking and listening. In a business organization, listening is key to effective working relationships among employees and between management and staff. Listening skills also impact a company’s interaction with customers and other businesses. Listening enables you to acquire facts so that you can make decisions that benefit your business. For truly effective communication, business people must hone their listening skills to ensure they fully understand the whole message: not just the content, but the motivation behind what’s being said, the circumstances around which they’re conversing, even what gets left out of the conversation. Our programme on Listening Skills takes you through the whole gamut of listening and also helps you improve your listening skills.

Learning Outcomes

Through this Listening Skills workshop, the participants would be able to:

• Explain difference between listening and hearing

• Learn mindfulness

• Understand importance of listening

• Identify three basic listening models

• Recognize the three basic skills of listening

• Discuss the barriers to listening

• Learn the skills to be a more effective listener