“The basic difference between being assertive and being aggressive is how our words and behaviour affect the rights and well-being of others.”

The purpose of assertiveness training is to teach persons appropriate strategies for identifying and acting on their goals, needs, and opinions while remaining respectful of others. This form of training is tailored to the needs of specific participants and the situations they find particularly challenging. With a strong handle on how to effectively use assertive communication skills, every manager can learn to take a positive approach to leading employees toward success while maintaining a balanced and productive team. Assertiveness training is a broad approach that can be applied to many different personal, academic, health care, and work situations.

Learning Outcomes

Through this Assertive Skills workshop, the participants would be able to:

•   Understand assertiveness, its advantages and how to assert oneself where required

•   Differentiate between being submissive, aggressive and assertive

•   Identify the six elements of assertiveness

•   Recognize the barriers to assertiveness

•   Develop assertive language